shipping + processing

New Zealand

FREE SHIPPING for all orders over $80.00
$6.50 shipping to urban addresses for orders under $80.  Rural addresses may incur additional charges.  
All orders are shipped via tracked courier and should arrive within 3-5 working days.  For rural addresses please also allow for additional delivery time.
  

Australia

FREE SHIPPING for all orders over $120.
$12.00 shipping to all addresses for orders under $120.  
All orders are shipped via NZ Post and should arrive within 7 - 15 working days.  Parcels can deliver to rural addresses and PO Boxes.

 

Rest of World

$30.00 shipping to all addresses for orders.  
All orders are shipped via NZ Post and should arrive within 10-15 working days.  

 

Order Processing

Our aim is to dispatch all orders within 24 hours, with orders being dispatched to the courier Monday to Friday.  Orders placed on the weekend or a public holiday will be processed and dispatched to the courier the next working day.  

You will receive an email with tracking details once your order has been processed.   

While we do everything to ensure your order is delivered within the time frame we have no control over any delay, loss or damaged incurred as a result of the shipping carrier and cannot be held accountable.  Nor are we accountable for undelivered orders due to an incorrect delivery address provided to us.  

 

Returns

If you would like to return your order, we are happy to offer a refund or exchange for any unworn and unwashed clothing items and unused wooden items within 20 days of delivery.  Please contact us at hello@noonoo.nz with your order number.  Return shipping is the responsibility of the buyer. 

Return or exchange items can be posted to:

noo noo
471 Tremaine Avenue
Palmerston North 4412
New Zealand